YOUR HOME NP03 Off-White

**How to Measure Your Size?** 1. Prepare paper, a pen, and a ruler. Place your foot on the paper and trace around it. https://live.staticflickr.com/65535/49231051642_b56478be2a.jpg 2. Mark the widest points on the sides and the furthest points at the front and back. https://live.staticflickr.com/65535/49241518862_0d80b78427.jpg 3. Use the ruler to measure your foot length (CM) and width (CM). https://live.staticflickr.com/65535/49231051572_d423168386.jpg **Shipping Information** https://live.staticflickr.com/65535/49273043107_75e581ae43.jpg **Attention First-Time Buyers:** • Aesop shoes offers a seven-day appreciation period. Please confirm the product's appearance, size, and color within seven days of receipt. Returns and exchanges will not be accepted after this period. • Please try on shoes indoors. Returns and exchanges will not be accepted under the following conditions: exceeding the seven-day appreciation period / obvious signs of use / worn soles / stained uppers / odor. • If you have concerns about the size you've purchased, please refer to the "How to Choose Your Size" page or message our customer service directly. • Product Defects Products are inspected before shipping. If there are any human errors, such as delamination or loose stitching, please take photos of the issue and contact customer service. We will assist you in resolving the matter as soon as possible. • Leather Grain and Wood Color Variations Leather and wood are natural materials, and slight variations in grain or minor insect bite marks on the hide are natural phenomena. Blueish discoloration on wooden heels is due to a chemical reaction in the wood and does not affect its structure; you can wear them with confidence. https://live.staticflickr.com/65535/49276409856_e0b4a75cdd.jpg https://live.staticflickr.com/65535/49275945978_966a6ac71c.jpg https://live.staticflickr.com/65535/49276608107_758f52ece6.jpg https://live.staticflickr.com/65535/49275945933_23e9a218fd.jpg **Returns and Exchanges Information** • For Returns/Exchanges: Within 7 days of receiving your order, please notify customer service first. Pack the "shoes, after-sales service instructions, and invoice envelope" together in the shoebox and return them. Before shipping! Please wrap the outer box in a plastic bag or a cardboard box. Do not tape directly onto the shoebox. Upon receiving the returned item, Aesop shoes will confirm its condition and ship your exchange as soon as possible. • Shipping Costs: >If a defect is found and confirmed to be Aesop shoes' error, we will cover the shipping costs. >For returns/exchanges due to size or personal reasons, each party will bear one-way shipping costs. >Upon receiving the returned item, Aesop shoes will confirm its condition and ship your exchange as soon as possible. >If a second return or exchange is required, the round-trip shipping costs will be borne by the consumer. • Return/Exchange Shipping Method: Please use the same shipping method as when you purchased the item for returns/exchanges. (For Hong Kong and Macau, please use SF Express.) Convenience Store Pickup: Please ship to 7-11 Kangping Store (Recipient: Huang Yao-Xian) Home Delivery: Please use postal service and ship to the address indicated on the invoice stamp (Contact Phone: 0921-771-061) ※ If the item is not returned using the original shipping method, any additional shipping costs incurred will be borne by the consumer.