**How to measure size?** 1. Prepare paper, pen, ruler, and place your foot on the paper, making a circle around the foot. https://live.staticflickr.com/65535/49231051642_b56478be2a.jpg 2. Mark the widest point on the left and right, and the most convex point on the front and back. https://live.staticflickr.com/65535/49241518862_0d80b78427.jpg 3. Take out the ruler to measure the foot length (CM) and foot width (CM). https://live.staticflickr.com/65535/49231051572_d423168386.jpg **Size comparison table** https://live.staticflickr.com/65535/49230925111_5f9c9ef7a3_z.jpg **Shipping instructions** https://live.staticflickr.com/65535/49273043107_75e581ae43.jpg **Please note for first time purchasers:** • Aesop shoes has a seven-day appreciation period. Please confirm the appearance, size, and color of your product within seven days of receiving the product. Returns or exchanges will not be accepted after seven days. • Please try on the shoes indoors. The following conditions are not accepted: return after more than seven days of appreciation period / obvious signs of use / worn out soles / stains on the upper / odor. • If you have any doubts about the size of the purchase, please go to the [How to choose the size] page for reference, or directly contact the customer service staff. • Product defects The product will be inspected before shipment before shipment. If there is any mistake, such as degumming, off-line, etc., please take a picture of the situation and contact customer service staff to assist you with related issues as soon as possible. • Leather texture and wood color The leather and wood are natural materials, and it is inevitable that there are slight lines and bite marks of cattle bugs, which are all natural phenomena. The blue stains on the heels of wooden shoes are chemical changes of the wood and do not affect the wood structure. Dressed. https://live.staticflickr.com/65535/49276409856_e0b4a75cdd.jpg https://live.staticflickr.com/65535/49275945978_966a6ac71c.jpg https://live.staticflickr.com/65535/49276608107_758f52ece6.jpg https://live.staticflickr.com/65535/49275945933_23e9a218fd.jpg **Return and exchange problem description** • There is a demand for return (exchange): Within 7 days after receiving the goods, please inform the customer service staff first, and complete the "shoes, after-sales service instructions, invoice envelopes" in the shoe box and send them back. Pay attention before sending! Please wrap the plastic box or paper box in the outer box. Upon receipt of the replacement item, it will be confirmed by Aesop shoes and will be sent to you as soon as possible. • Shipping instructions: ﹥ If you find a defect, please respond to the problem with Aesop shoes, and confirm that Aesop shoes is negligent, and the freight will be borne by us. ﹥ If you need to return / exchange due to problems such as size, personal factors, etc., both parties will share the cost of the trip. ﹥ Receive the replacement product and confirm it with Aesop shoes, we will send you the replacement product as soon as possible. ﹥ If a second return or exchange is required, the return freight will be absorbed by the consumer. • Return (exchange) delivery method: Please return and exchange using the same shipping method used at the time of purchase. (Hong Kong and Macao will use SF Express) Super Business Pickup: All mailed to 7-11 Kangping Store (Recipient: Huang Yaoxian) Delivery: Please use the post office to send to the stamp address on the invoice (receiving phone: 0921 7171 0061) ※ If it is not returned according to the original delivery method, the extra freight will be absorbed by the consumer.