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▋Contents Include: Custom Pet Figure x1, Urn x1, Small Mat x1, Personalized Nameplate x1, Standing Lamp x1, Small Dried Flower Vase x1, Desiccant x3, Sealing Glue x1. Custom bed quotes require photos and are priced separately. **(Other accessories such as the canned food tray and yarn ball basket were added at the request of a previous customer.)**
▋Before placing your order, please read the "Ordering Information" and "About Ashes" at the bottom of this page.
As this is purely handmade, slight variations are inevitable. **This is not 3D printed, and it's impossible to create a 100% identical finished product.** Furthermore, everyone's definition of similarity differs. Once the work is completed, **modifications or refunds will not be possible.** If you are a perfectionist expecting an identical item, **please reconsider.** We recommend browsing and comparing other options. If you have any doubts, please do not place an order.
▋Regarding Ash Capacity and Urn Size:
**This chart is based on ash volume; please assess the size yourself if you wish to include bone fragments.**
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Q1: How do I estimate which size to choose?
• **Ash Only:** Generally, we estimate based on the pet's pre-cremation weight (refer to the chart above). However, due to variations in bone density and individual physiology, the amount of ash can differ for each pet.
• **Ash + Some Bone Fragments / Complete Skeletal Remains:** Currently, there is limited data for accurately estimating the size and length of skeletal remains. Additionally, Moonset House urns have limited capacity. We recommend confirming the actual volume and size after the final farewell before deciding on the urn size.
Q2: What if I'm unsure about the ash volume?
The safest approach is to first ask your funeral provider if they can provide a temporary paper container. After cremation or aquamation, confirm the ash weight or bone fragment dimensions before selecting the urn size. You can then transfer the remains upon receipt.
(**Special Reminder:** For pets weighing over 20 kg, if they are slender, the ash volume might be more than expected. In about 10% of cases, slender pets result in "light body weight, heavy ash." In such situations, we recommend choosing one size larger for the urn to be safe.)
Q3: What if I receive the urn and the ashes or bones don't fit?
• Reason 1: Sometimes, if the pet was slender, the proportion of bone fragments is heavier, leading to fitting issues.
• Reason 2: The moisture-proof bag or desiccant takes up space. You can remove the bag or desiccant, seal the urn, and keep it in a dry place.
• You can also choose to have some of the ashes made into other jewelry or keepsakes.
**(Due to hygiene and customization considerations, items are non-returnable once sold. We kindly ask parents to assess carefully beforehand.)**
Q4: Are there any data references?
The following are collected and compiled by Moonset House from customer experiences, for reference only.
Actual volumes will vary due to differences in each pet's skeletal structure and cremation/aquamation processes.
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▋Important Notes for Lamp Usage, Please Read Carefully ⚠️
Q1. How long can the string lights be used? What is their lifespan?
This battery-powered light set can operate for approximately 10+ hours. It does not get hot with continuous use.
However, as it is an electronic consumable, prolonged use can cause the bulbs to burn out. Humid environments and pulling on the wires can also shorten its lifespan.
Q2. What if the light breaks? Can you replace it with a new one?
We will send a replacement within 7 days of receipt if damaged. However, due to the original handmade design, the switch is fixed and not easily replaceable.
A. For the standing lamp style, each base and the lamp's rotation angle are unique, so direct replacement may not be possible. You may need to find a new position for it yourself.
B. For the string lights, you will need to re-wrap them yourself. The switch can be placed behind the item within the glass dome.
Q3. What is the customer feedback like?
This item has sold over a dozen units.
Customer A feedback: "Used continuously for six months, requiring frequent battery changes. Reported it stopped working after six months."
Customer B feedback: "One year later, not used continuously, the light still works normally, no particular issues." Other customers' usage has been normal.
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▋About Moonset House
Facebook: Moonset.B / Custom Pet Aromatherapy
Instagram: Moonset.B 月落屋
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- The most relaxing moments for our furry companions are spent sleeping soundly on their familiar beds. We transform cold urns into warm, integrated pieces of your home, as if your beloved pet is simply napping peacefully in another space. *Custom bed accessories are priced separately.
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