P R O D U C T I N F O _____________________ - 40cm 14K Gold Filled Necklace - 16KGP 12mm diameter Initial Plate P E R S O N A L I Z A T I O N __________________________ - All of the plates are hand-stamped - you can choose 1-3 letters: A-Z, 1-0, "&" E.G. "S", "SH" OR "S&H" - When you checkout, leave a note in the message box with your choice of letters W H Y S T U D D E D H E A R T Z ? ________________________________ - we use materials of the finest quality, mostly USA ,Italian, Korean and Japanese sourced raw materials. - all pieces are made in-house and designed in our studio from Hong Kong. - 14K GOLD FILLED? 14K Gold filled jewelry contains 100+ times more real gold than gold-plated jewelry. It’s a beautiful, affordable alternative to solid gold. G I F T S ________ All our orders are sent out with a gift box and are gift ready. We try our best to be responsible when it comes to packaging that is why we will merge all the pieces per order and have them wrapped in one box. We would also love to provide individual gift boxes upon request. Please leave us a note at checkout. S H I P P I N G A N D P O L I C I E S __________________________________ - We usually send out our orders within 7 working days(weekends and public holidays excluded). - Hong Kong orders are sent out by local post, it usually takes 1-3 working days to arrive. - International orders are sent out by registered post, it usually takes 5-10 working days to arrive. A tracking number will be sent to you once the parcel has been sent. - Please be patience since we process and handcrafted all the orders with love. - Please contact us first if you need to have the parcel arrive at specified time. Or else we will send the order within seven working days.