14K | Sweet Heart Necklace

| Design Concept | A delicate, hollowed-out heart, much like a budding romance, always brings a sweet feeling to the heart. May you feel this sweet sense of happiness when wearing this bracelet. | Product Specifications | Material: 14K Gold Diamonds: 14pcs Diamond Weight: 0.12ct (+/-0.005) ct Diamond Color Grade: DEF+ Diamond Clarity Grade: VS1-VS2 Size: Main body approx. 7.2mm x 6.7mm Chain Length: Total length 40cm (38cm + 2cm extension chain) (including clasp and main body) | Notes | * Size may vary by 0.5-1cm due to different measurement methods, which is considered normal. * All K gold jewelry is Solid Gold (K SG). * All products can be customized. If you wish to order different lengths or styles in 18K, 9K, or 925 sterling silver, please feel free to contact us. | Order & Shipping | * All products are handmade. After order confirmation and payment, production and shipping will take 10-14 business days (excluding special custom orders). If you have an urgent need, please contact us to inquire. * In case of natural disasters, accidents, or other factors causing delivery delays, we will notify you of the delay. We appreciate your understanding. * Shipments are handled by logistics partners for shipping companies and convenience stores. Actual delivery times depend on the driver's route and conditions, and specific delivery times cannot be guaranteed. * All products come with a handwritten invoice. If you require a unified invoice number (統編), please be sure to note it in your order. | After-Sales Service | * All HYGGE ADORN products come with after-sales service, including a one-year warranty and permanent basic cleaning and maintenance. Within the one-year warranty period, non-human-induced damage under normal use will be repaired free of charge once. Custom orders, gemstone loss, or damage due to apparent human factors are not covered by the warranty. Repairs may incur a fee depending on the situation. * Lost warranty cards will not be reissued; please keep them safe. * HYGGE ADORN reserves the right to refuse after-sales service for products without a warranty card or not purchased from HYGGE ADORN. * All round-trip shipping costs for after-sales service are the responsibility of the consumer. * For all after-sales services (ring size adjustment, chain length adjustment, cleaning, repair of breakage, gemstone detachment), please include the product warranty card. Service history will be recorded on the warranty card. Please contact us to apply for after-sales service. | Product Description | * All products undergo professional quality control checks before shipping. If you receive a defective product, please keep it intact and report it to us within 3 days of receipt, providing photos of the defective area for assessment. The following are not considered defects: # Color Difference: Product colors may vary due to different browsing devices and settings. Please refer to the actual product color upon receipt. # Size: Size may vary by 0.5-1cm due to different measurement methods, which is considered normal. # Solder Points: Although products are handmade with precise craftsmanship, minor solder points may be present, such as at the junction of earring posts and earrings, or at necklace connections. Slight unevenness from soldering is normal. # Gemstones: All gemstones are natural, so each will have unique inclusions and textures. Natural black spots, lines, feather cracks, or cotton-like inclusions within gemstones are normal. # Pearls: All pearls are natural and unique, possessing their own natural luster. While efforts are made to select pearls with consistent appearance, each pearl will not be identical. | Return Policy | * All products (excluding custom orders) are eligible for a 7-day appreciation period, calculated from the day after the product is signed for until the 7th day. Please inspect the product contents immediately upon receipt. Returns cannot be accepted after the 7-day appreciation period. The 7-day appreciation period is not a trial period; please do not wear the jewelry for extended periods before returning it. Returns will not be accepted under the following circumstances: # Exceeding the 7-day appreciation period. # The product is not returned in its original packaging box and shipping carton. # Incomplete or damaged product accessories and invoices, such as paper invoices, warranty cards, envelopes, packaging boxes, paper bags, kraft paper boxes, earring backs, etc., that were delivered with the product. # Not a normal try-on; the product shows clear signs of extended wear and tear or soiling. # The product has been modified, such as by adding engraving or altering the size or chain length. # Promotional gifts have not been returned. # The product is damaged due to human factors upon return. # Engraved products are considered custom orders and are not eligible for the 7-day appreciation period. * As per court ruling, custom orders made according to consumer requests are not subject to the 7-day appreciation period, and therefore, custom orders cannot be returned. * Return shipping costs will be borne by HYGGE ADORN. However, if the original order amount does not meet the free shipping threshold after the return, the original shipping fee will be deducted from the refund. If the order amount exceeds the free shipping threshold, no additional shipping fee will be charged. * Each order is eligible for one free return shipping service. If you need to add or return items within the 7-day appreciation period, you will be responsible for the shipping costs. To avoid disputes, please confirm the product details before initiating a return. * If the return causes the original order to no longer qualify for promotional discounts, the discount amount will be deducted from the refund. * If you return items without specific reason more than 3 times within one year, HYGGE ADORN will blacklist you for six months. | Anti-Fraud Statement | Please be reminded that HYGGE ADORN will not proactively contact you by phone to request personal financial account or credit card information, nor will we call to ask consumers to operate online banking payments or ATM transfers. If you receive any suspicious calls or text messages making such requests, please do not provide any information. Please contact us for verification or call the police anti-fraud hotline at 165.