| Product Specifications |
Material: 925 Sterling Silver
Size: 5.6mm * 5.6mm (±1mm)
Accessories: 925 Sterling Silver Ear Backs
| Notes |
* All 925 sterling silver jewelry undergoes professional electroplating treatment, making it resistant to oxidation and fading, and safe for contact with water.
* 925 sterling silver earrings and 925 sterling silver rings do not come with a jewelry box. If you require a box, please place a separate order for one.
* Sizes may vary due to different measurement methods; an error of 0.5-1 cm is considered normal.
* K gold jewelry is made of pure K gold (Solid Gold / K SG).
* All items in the store can be customized. If you wish to order different lengths or styles in 18K, 14K, 9K, or 925 sterling silver, please feel free to contact us for inquiries.
| Order & Shipping |
* All products in the store are handmade. After order confirmation and payment, production and shipping will take 10-14 business days (excluding special custom orders). If you have an urgent need, please contact us to inquire.
* In the event of natural disasters, accidents, or other unforeseen circumstances that cause delivery delays, we will issue a delay notification. We appreciate your understanding.
* Shipping is handled by logistics partners and convenience store delivery services. The actual arrival time depends on the driver's route and conditions, and specific delivery times cannot be guaranteed.
* An invoice is issued for all items in the store. If you require a company registration number, please be sure to note it in your order.
| After-Sales Service |
* All HYGGE ADORN products come with after-sales service, including a one-year warranty and lifetime basic cleaning and maintenance. Within the one-year warranty period, non-human damage under normal use will be repaired free of charge once. Custom orders, gemstone loss, or damage due to obvious human factors are not covered by the warranty. Repair fees may apply depending on the situation.
* Lost warranty cards will not be reissued. Please keep them in a safe place.
* HYGGE ADORN reserves the right to refuse after-sales service for products without a warranty card or those not purchased from HYGGE ADORN.
* All return shipping costs for after-sales service are the responsibility of the consumer.
* All after-sales services (ring size adjustment, chain length adjustment, cleaning, repair of breakage, gemstone loss) require the enclosed product warranty card. The history of after-sales service will be recorded on the warranty card. Please contact us to request after-sales service.
| Product Description |
* All products undergo professional quality control checks before shipping. If you receive a defective product, please keep the item intact and notify us within 3 days of receipt, providing a photo of the defective area for assessment. The following are not considered defects:
# Color Difference: The color of product photos may vary due to different browsing devices and settings. Please refer to the actual color of the received product.
# Size: Sizes may vary due to different measurement methods; an error of 0.5-1 cm is considered normal.
# Solder Marks: Although the products are meticulously handcrafted, minor solder marks may be present. This is normal at connection points such as ear studs and earrings, or at necklace links, where slight unevenness from soldering may occur.
# Gemstones: All gemstones used are natural. Therefore, each stone will have unique inclusions and textures. Natural black spots, lines, feather cracks, and cotton-like inclusions within gemstones are normal.
# Pearls: All pearls used are natural and unique. Each possesses its own natural luster. While efforts are made to select pearls with consistent appearance, they will not be identical.
| Return Policy |
* All items (excluding custom orders) are eligible for a 7-day appreciation period, calculated from the day after the product is signed for until the 7th day. Please check the product contents immediately upon receipt. Returns cannot be accepted after the 7-day appreciation period. The 7-day appreciation period is not a trial period; please do not wear the jewelry for an extended period before returning it. The following situations are not eligible for returns:
# Exceeding the 7-day appreciation period.
# The product is not returned in its original packaging box and shipping carton.
# Incomplete or damaged product accessories and invoice, such as paper invoices, warranty cards, envelopes, gift boxes, paper bags, kraft paper boxes, and accessories that arrived with the product (e.g., ear studs for earrings).
# Not a normal trial fitting; the product shows clear signs of prolonged wear and soiling.
# The product has been altered, such as custom engraving or modification of size or chain length.
# Promotional gifts have not been returned.
# The product has been damaged due to human factors during return shipping.
# Engraved items are considered custom orders and are not eligible for the 7-day appreciation period.
* In accordance with court rulings, custom orders placed at the consumer's request are not eligible for the 7-day appreciation period, and therefore, custom orders cannot be returned.
* Return shipping costs will be borne by HYGGE ADORN. However, if the original order amount falls below the free shipping threshold after the return, the original shipping fee will be deducted from the refund. If the order amount exceeds the free shipping threshold, no additional shipping fee will be charged.
* Each order is eligible for one free return shipping service. If you need to return additional items within the 7-day appreciation period, you will be responsible for the shipping costs. To avoid disputes, please ensure you have thoroughly inspected the products before initiating a return.
* If the return causes the order to no longer qualify for promotional discounts, the discount amount will be deducted from the refund.
* If you return items without a specific reason more than 3 times within one year, HYGGE ADORN will blacklist you for six months.
| Anti-Fraud Statement |
Please be advised that HYGGE ADORN will not proactively contact you by phone to request personal financial account or credit card information, nor will we call to ask you to operate online banking payments or ATM transfers. If you receive suspicious calls or text messages making such requests, please do not provide any information. Contact us for verification or dial the police anti-fraud hotline at 165.
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- | Product Specifications | Material: 925 Sterling Silver Size: 5.6mm * 5.6mm (±1mm) Accessories: 925 Sterling Silver Ear Backs
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