Pinkoi Proxy Purchase - Information regarding delivery statements

Purchasing Notes: 1. Proxy Purchasing Process: 　・This product is purchased from the Japanese platform, iichi, through Pinkoi's proxy service. Once an order is placed, the system will automatically initiate the proxy purchase. 　・To respect the artisans on iichi, Pinkoi requests that you notify the platform of any changes or cancellations within 6 hours of placing your order. This includes modifications to items, shipping information, or complete order cancellations. Please press the "Request refund" button on the order page to cancel or place another order. If a product(s) has already shipped, you can return it within seven days of receiving it. Please see point three, "Refund & Exchange Policy", below for more details. Please note, the system will use the refund request submission time as the basis for determining whether the order can be canceled. No order cancellations will be accepted after the deadline. 　・Please complete the Real-name Authentication as soon as possible after the order is placed. The artisans will arrange shipping once the Real-name Authentication is completed. If the Real-name Authentication is not completed within 7 days after the order is placed, the order will be automatically canceled by the system. 2. Product Inventory: 　・All orders are subject to the supplier's actual inventory. Please note, there may be cases where the product is sold out or out of stock. 　・If an item in an order is out of stock, the system will refund the item and proceed with the rest of the order. 　・If all items in the order are out of stock, the system will automatically cancel the order. 3. Refund & Exchange Policy: 　・This product is purchased from the Japanese platform, iichi, through Pinkoi's proxy service and is considered a cross-border transaction. The refund and exchange policy, therefore, follows Pinkoi's "Returns Policy." If an item is returned for a reason other than those that are listed, the customer will bear the shipping fee of returns. 　・Return Process 　　　1. You must submit a refund request by pressing the "Request refund" button on the order page within seven days of receiving the product(s). Requests made after the seven-day period will not be accepted. 　　　2. After the system approves the refund request, please follow the instructions on the page and return the product(s) to the specified address. To ensure a smooth return process, please use the original packaging and ensure the product is unused. 　　　3. After Pinkoi is notified that the product(s) is returned and confirms that there are no errors, the order refund will be arranged. 4. Contacting Customer Support 　・Please note that Pinkoi cannot answer product-related questions for proxy-purchased items via Chats. 　・For any questions regarding your order, please contact https://cdn04.pinkoi.com/pinkoi.site/textpool/normal_01JEX16078TTPGK7J9GP1FX6NB.png --- ◆ For customers using Click Post For purchases of 10,000 yen or less, we ship via Click Post. Please note that due to restrictions on sending correspondence via Click Post, we do not include a delivery statement in the package. 【If you would like a delivery statement, we can send it separately via standard mail for an additional 300 yen】 If you wish to request this, please purchase this item along with your order. ◆ For customers using Takkyubin Compact or standard courier services For purchases exceeding 10,000 yen, we will include a delivery statement with your order. Therefore, there is no need to purchase this item. ┈┈┈┈┈┈┈┈┈┈┈┈┈ If you have any further questions, please feel free to contact us. Thank you for reading until the end. Monet / クリスターラ