925 Sterling Silver | You in Memories_Necklace

| Design Concept | Like slides of memories, endless and vivid, You are within them, Shining like a brilliant diamond. No matter how much time has passed, Your radiance remains undimmed. | Product Specifications | Material: 925 Sterling Silver Zirconia: 2pcs Dimensions: Main body approx. 8.45mm x 5.6mm Chain Length: Total length 40cm (38cm + 2cm extension chain) (including clasp and main body) | Notes | * Dimensions may have a margin of error of 0.5-1cm due to different measurement methods. * Gold jewelry is Solid Gold (K SG). * All products can be customized. If you wish to order different lengths or styles in 18K, 9K, or 925 sterling silver, please feel free to contact us. | Order & Shipping | * All items are handmade. After order confirmation and payment, production and shipping take 10-14 business days (excluding special custom orders). If you have an urgent need, please contact us to inquire. * In case of delays due to natural disasters or unforeseen circumstances, we will send a shipping delay notification. We appreciate your understanding. * Shipping is handled by logistics partners and convenience store delivery services. Actual arrival times depend on the driver's route and conditions, and specific delivery times cannot be guaranteed. * Invoices are issued for all orders. If you require a company registration number, please be sure to note it in your order. | After-Sales Service | * All HYGGE ADORN products come with after-sales service, including a one-year warranty and lifetime basic cleaning and maintenance. Within the one-year warranty period, non-human damage under normal use will be repaired free of charge once. Custom orders, gemstone loss, and damage due to apparent human factors are not covered by the warranty. Repairs may incur a fee depending on the situation. * Lost warranty cards will not be reissued; please keep them in a safe place. * HYGGE ADORN reserves the right to refuse after-sales service for products without a warranty card or those not from HYGGE ADORN. * All round-trip shipping costs for after-sales service are the responsibility of the consumer. * All after-sales services (ring size adjustment, chain length adjustment, cleaning, repair of breakage, gemstone detachment) require the accompanying product warranty card. Service history will be recorded on the warranty card. Please contact us to apply for after-sales service. | Product Description | * All products undergo professional quality control checks before shipping. If you receive a defective item, please keep the product intact and notify us within 3 days of receipt, providing photos of the defect for assessment. The following are not considered defects: # Color Difference: Product colors may vary due to different browsing devices and settings. Please refer to the actual product color upon receipt. # Dimensions: Dimensions may have a margin of error of 0.5-1cm due to different measurement methods. # Solder Joints: While crafted with precision by artisans, handmade items may have slight solder points, such as at the junction of earring posts and earrings, or necklace connections. Minor unevenness from soldering is normal. # Gemstones: All gemstones are natural, meaning each will have unique inclusions and textures. Natural black spots, lines, internal fractures, or cloudiness within gemstones are normal. # Pearls: All pearls are natural and unique, possessing their own natural luster. While efforts are made to select pearls with consistent appearance, no two pearls will be exactly alike. | Return Policy | * All products (excluding custom orders) are eligible for a 7-day appreciation period, starting from the day after the item is signed for until the 7th day. Please inspect your order immediately upon receipt. Returns cannot be accepted after the 7-day appreciation period. The 7-day appreciation period is not a trial period; please do not wear the jewelry extensively before returning it. Returns will not be accepted under the following circumstances: # Exceeding the 7-day appreciation period. # The item is not returned in its original packaging box and carton. # Incomplete or damaged accessories and invoices, such as paper invoices, warranty cards, envelopes, packaging boxes, paper bags, kraft paper boxes, earring backs, etc., that were delivered with the product. # Non-normal trial wear, showing clear signs of prolonged use and soiling. # The product has been altered, such as by engraving or modifying the size or chain length. # Promotional gifts have not been returned. # The product is damaged due to human factors upon return. # Engraved items are considered custom orders and are not eligible for the 7-day appreciation period. * As per court rulings, custom orders made according to consumer requests are not subject to the 7-day appreciation period, and therefore, custom orders cannot be returned. * Return shipping costs will be borne by HYGGE ADORN. However, if the original order amount falls below the free shipping threshold after a return, the original shipping fee will be deducted from the refund. If the order amount remains above the free shipping threshold, no additional shipping fee will be charged. * Each order is eligible for one free return shipping service. If you need to return additional items within the 7-day appreciation period, you will be responsible for the shipping costs. To avoid disputes, please ensure you have thoroughly inspected the items before initiating a return. * If a return causes the order to no longer qualify for promotional discounts, the discount amount will be deducted from the refund. * If you return items without specific reason more than 3 times within one year, HYGGE ADORN will blacklist you for six months. | Anti-Fraud Statement | Please be advised that HYGGE ADORN will not proactively contact you by phone to request personal financial account or credit card information, nor will we call to ask consumers to operate online banking payments or ATM transfers. If you receive any suspicious calls or text messages making such requests, please do not provide any information. Please contact us for verification or call the anti-fraud hotline 165.