◾ Purchasing Notes:
This product ❗ has no elasticity ❗. If your pet's waist measurement is larger than their chest measurement, please be sure to choose a size based on the waist measurement! This product is modeled by Money, wearing size XL, with a neck circumference of 30cm / chest circumference of 48cm / waist circumference of 48cm / body length of 36cm.
◾ Size:
📏 The indicated size is the “actual measured size of the garment.”
When measuring your pet's neck, chest, and body length, please press down the fur while measuring, then add 3 cm to find the most suitable size to order.
If you can't find a suitable size for your pet, feel free to message us for custom orders! 🐶
◾ Washing Instructions:
✔️ Machine washable ✔️ Lay flat to dry ✔️ Can be ironed at low temperature
❌ Do not machine dry ❌ Do not use bleach ❌ Do not wring out
◾ Shipping Time:
All products in our store 🧶 are handmade. Production will begin after payment is confirmed, and items will be shipped within 3-7 business days.
During peak shopping seasons (including but not limited to Double Eleven, holidays, etc.), shipping may take 10-20 business days or longer.
The above times do not include weekends or public holidays. If there are adverse weather conditions or other force majeure factors, delivery times may be delayed. Our store reserves the right to cancel orders.
If you have urgent needs for a product, please order cautiously. Our store also reserves the right to reject orders or cancel shipments.
◾ Ordering Reminders:
❌ All products in our store are custom-made and do not qualify for a seven-day appreciation period or exchange service.
🔺 Due to the unique nature of handmade products, some signs of craftsmanship are normal. Each batch of fabric and accessories may have slight color variations or shortages; we will do our best to find the closest materials to use. All product photos are taken of the actual items, and we will strive to reproduce colors accurately, but different displays may show variations due to settings, brands, and lighting conditions.
Based on the above information, our store does not accept returns for the following reasons, including but not limited to: incorrect sizes due to not measuring before ordering, color differences, uncut threads, unopened buttonholes, and slight differences in decoration placement and materials.
🔺 Due to concerns about cross-contamination in pet supplies, we do not accept returns for opened products unless there is a significant defect. For fixed-size clothing and accessories that have not been unpacked, we offer a seven-day unconditional return policy, but you will need to pay for the return shipping. Custom-sized products and accessories, whether opened or not, cannot be returned or exchanged.
🔺 To protect your rights, please ensure you record the unboxing process on video.
◾ Additional Notes:
All ordered products are made after the order is received. Our store reserves the right to reject orders or cancel shipments until the transaction is confirmed. In the event of force majeure (such as typhoons, logistics issues, etc.), our store may cancel or modify order contents or delay delivery times as needed and will notify you accordingly.
Placing an order is considered as agreeing to the shopping guidelines above.
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🐶 Thank you for taking the time to read the shopping guidelines. We will record the packaging process for each product before shipment, so pet parents can purchase with confidence. If you are unsatisfied with your product upon receipt, please contact us first, and we will be happy to assist you. Our store also reserves the right to refuse orders from customers with excessively low ratings.
🐶 If pet parents have any questions about our products, services, or would like to provide valuable suggestions, please feel free to contact our instagram. We are happy to assist you and hope to provide you with a better experience!
👉 𝐈𝐧𝐬𝐭𝐚𝐠𝐫𝐚𝐦:petpetsattire
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