| Product Specifications |
Material: 925 Sterling Silver
Size: 9.3mm * 9.3mm (±1mm)
Includes: 925 Sterling Silver Ear Backs
| Notes |
* All 925 sterling silver jewelry undergoes professional plating treatment, making it resistant to oxidation and discoloration. It can be worn while in contact with water.
* 925 sterling silver earrings and 925 sterling silver rings do not come with a jewelry box. If you require packaging, please place a separate order for a gift box.
* Sizes may vary slightly due to different measurement methods; an error margin of 0.5-1 cm is considered normal.
* Gold jewelry is made of solid gold (K SG).
* All products in our store can be customized. If you wish to order different lengths or styles in 18K, 14K, 9K, or 925 sterling silver, please feel free to contact us for inquiries.
| Order & Shipping |
* All products are handmade. After your order is confirmed and payment is received, it will take 10-14 business days for production and shipping (excluding special custom orders). If you have an urgent need, please contact us to inquire.
* In the event of natural disasters, unforeseen circumstances, or other factors causing delivery delays, we will notify you accordingly. We appreciate your understanding.
* Shipping is handled by logistics partners and convenience store delivery services. The actual arrival time depends on the driver's route and conditions, and we are unable to guarantee specific delivery times.
* We issue a manual invoice for all items. If you require a company registration number, please be sure to note it in your order.
| After-Sales Service |
* All HYGGE ADORN products come with after-sales service, including a one-year warranty and lifetime basic cleaning and maintenance. Within the one-year warranty period, non-human-induced damage under normal use will be repaired free of charge once. Customized items, gemstone loss, or damage due to apparent human factors are not covered under warranty. Repairs will be charged based on the situation.
* Lost warranty cards will not be reissued; please keep them in a safe place.
* HYGGE ADORN reserves the right to refuse after-sales service for products without a warranty card or those not purchased from HYGGE ADORN.
* All shipping costs for after-sales service will be borne by the consumer.
* All after-sales services (ring size adjustment, chain length adjustment, cleaning, repair of breaks, gemstone reattachment) require the inclusion of the product warranty card. A record of after-sales service will be noted on the warranty card. Please contact us to apply for after-sales service.
| Product Description |
* All products undergo professional quality control checks before shipment. If you receive a defective product, please maintain its original condition and report it to us within 3 days of receipt, providing photos of the defective area for assessment. The following are not considered defects:
# Color Difference: Due to variations in browsing devices and settings, color differences may occur in product photos. Please refer to the actual color of the product received.
# Size: Sizes may vary slightly due to different measurement methods; an error margin of 0.5-1 cm is considered normal.
# Solder Joints: While our products are meticulously handcrafted, minor solder joints may be present, such as at the junction of the earring post and earring, or at necklace connections. Slight unevenness at these connection points due to soldering is normal.
# Gemstones: All gemstones used are natural, meaning each stone will have unique inclusions and patterns. Natural black spots, lines, feather cracks, or cotton-like inclusions within gemstones are normal.
# Pearls: All pearls used are natural and unique. While we select pearls with consistent luster, each pearl will not be identical.
| Returns Policy |
* All products (excluding custom orders) are eligible for a 7-day appreciation period, calculated from the day after the item is received until the 7th day. Please inspect your order immediately upon receipt. Returns cannot be accepted after the 7-day appreciation period. The 7-day appreciation period is not a trial period; please do not wear the jewelry for an extended time before returning it. The following circumstances are not eligible for returns:
# Exceeding the 7-day appreciation period.
# Items returned without their original packaging box or shipping carton.
# Incomplete or damaged accessories and invoices, such as paper invoices, warranty cards, envelopes, packaging boxes, paper bags, kraft paper boxes, or earring backs, that were included with the product.
# Non-normal trial use, where the product shows clear signs of extended wear and soiling.
# Modifications made to the product, such as additional engraving or changes to size or chain length.
# Promotional gifts not returned.
# Damage caused by human factors when the item is returned.
# Engraved items are considered custom orders and are not subject to the 7-day appreciation period.
* As per court rulings, custom orders made according to consumer requests are not subject to the 7-day appreciation period, and therefore, custom orders cannot be returned.
* Return shipping costs will be covered by HYGGE ADORN. However, if the original order amount falls below the free shipping threshold after the return, the original shipping fee will be deducted from the refund. If the order amount remains above the free shipping threshold, no additional shipping fee will be charged.
* Each order is entitled to one free return shipping service. If you need to add or return items within the 7-day appreciation period, you will be responsible for the shipping costs. To avoid disputes, please ensure you have thoroughly inspected the items before proceeding with a return.
* If a return causes the order to no longer qualify for promotional discounts, the relevant discount will be deducted from the refund.
* If you return items without specific reason more than 3 times within a year, HYGGE ADORN will consider you a blacklisted customer for six months.
| Fraud Prevention Statement |
Please be reminded that HYGGE ADORN will not proactively contact you by phone to request personal financial account information, credit card details, or to ask you to operate online banking or make ATM transfers. If you receive any suspicious phone calls or text messages making such requests, please do not provide any information. Please contact us for verification or call the National Police Agency's anti-fraud hotline at 165.
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- | Product Specifications | Material: 925 Sterling Silver Size: 9.3mm * 9.3mm (±1mm) Includes: 925 Sterling Silver Ear Backs
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