925 Sterling Silver | Heart's Preference Earrings

| Product Specifications | Material: 925 Sterling Silver Size: 7.6mm * 7.8mm (±1mm) Accessories: 925 Sterling Silver Ear Backs | Notes | * All 925 sterling silver jewelry undergoes professional electroplating to resist oxidation and fading, making it safe to wear with water. * 925 sterling silver earrings and 925 sterling silver rings do not come with a jewelry gift box. If you require gift packaging, please place a separate order for a gift box. * Sizes may vary by approximately 0.5-1 cm due to different measurement methods. This is considered normal. * Gold jewelry is made of Solid Gold (K SG). * All products in our store can be customized. If you wish to order different lengths or styles in 18K, 14K, 9K, or 925 sterling silver, please feel free to contact us. | Order & Shipping | * All items are handmade. After your order is confirmed and payment is received, production and shipping will take 10-14 business days (excluding special custom orders). If you have an urgent need for the item, please contact us to inquire about expedited options. * In the event of natural disasters, unforeseen circumstances, or other factors causing delivery delays, we will issue a delay notification. We appreciate your understanding. * Shipments are handled by logistics partners. The actual delivery time depends on the courier's route and current conditions, and we are unable to guarantee specific delivery or arrival times. * Invoices are generated manually for all orders. If you require a company registration number (統編), please be sure to add it to your order notes. | After-Sales Service | * All HYGGE ADORN products come with after-sales service, including a one-year warranty and lifetime basic cleaning and maintenance. Within the one-year warranty period, non-human factor damages incurred under normal use will be repaired free of charge once. Customized items, lost gemstones, or damages caused by human factors are not covered under warranty and will incur a repair fee based on the situation. * Lost warranty cards will not be reissued. Please keep them in a safe place. * HYGGE ADORN reserves the right to refuse after-sales service for items without a warranty card or for products not purchased from HYGGE ADORN. * All round-trip shipping costs for after-sales service are the responsibility of the consumer. * All after-sales services (ring size adjustment, chain length adjustment, cleaning, repair of breakage, gemstone reattachment) require the accompanying product warranty card. After-sales service history will be recorded on the warranty card. Please contact us to apply for after-sales service. | Product Description | * All products undergo professional quality control checks before shipping. If you receive a defective item, please keep the product intact and notify us within 3 days of receipt, providing photos of the defect for assessment. The following are not considered defects: # Color Difference: Colors in product photos may vary due to different display devices and settings. Please refer to the actual product color upon receipt. # Size: Sizes may vary by approximately 0.5-1 cm due to different measurement methods. This is considered normal. # Solder Points: While our artisans meticulously craft each piece by hand, minor solder points may be present, such as at the junction of an earring post and its design, or where necklace components connect. Slight unevenness from soldering is normal. # Gemstones: All gemstones used are natural. Each stone will have unique inclusions and patterns. Natural black spots, lines, feather cracks, or cloudiness within gemstones are normal occurrences. # Pearls: All pearls used are natural and unique. While we select pearls for consistency, each will possess its own natural luster and may not be identical to others. | Return Policy | * All items in the store (excluding custom orders) are eligible for a 7-day appreciation period, calculated from the day after the item is received until the 7th day. Please inspect your items immediately upon receipt. Returns cannot be accepted after the 7-day appreciation period. The 7-day appreciation period is not a trial period; please do not wear items for extended periods before returning them. The following situations are not eligible for returns: # Exceeding the 7-day appreciation period. # Item not returned in its original packaging box and shipping carton. # Incomplete or damaged accessories and invoices, such as paper invoices, warranty cards, envelopes, gift boxes, paper bags, kraft paper boxes, or accessories like earring backs, that were shipped with the product. # Not a normal trial fit, showing clear signs of extended wear and tear, or soiling. # Item has been altered, such as by engraving or modifying the size or chain length. # Promotional gifts not returned. # Human-factor damage to the product upon return. # Engraved items are considered custom orders and are not eligible for the 7-day appreciation period. * As per court rulings, custom orders made according to consumer requests are not eligible for the 7-day appreciation period, therefore custom orders cannot be returned. * Return shipping costs will be borne by HYGGE ADORN. However, if the original order amount falls below the free shipping threshold after a return, the original shipping fee will be deducted from the refund. If the order amount remains above the free shipping threshold, no additional shipping fee will be charged. * Each order is entitled to one free return shipping service. If you need to return additional items within the 7-day appreciation period, you will be responsible for the return shipping costs. To avoid disputes, please ensure you have thoroughly inspected the items before initiating a return. * If a return causes the order to no longer qualify for a promotional discount, the discount will be deducted from the refund. * If you return items without specific reason more than 3 times within one year, HYGGE ADORN will blacklist you for six months. | Anti-Fraud Statement | Please be advised that HYGGE ADORN will not proactively contact you by phone to request personal financial account or credit card information. We will also not call to ask consumers to operate online banking payments or ATM transfers. If you receive any suspicious phone calls or text messages making such requests, please do not provide any information. Please contact us for verification or call the police anti-fraud hotline at 165.