**9K Gold / 14K Gold / 18K Gold / PT950 Platinum - Please message us for pricing.**
| Product Specifications |
Men's Ring:
Material: 925 Sterling Silver
Women's Ring:
Material: 925 Sterling Silver
| Notes |
* HYGGE ADORN uses international ring sizing. If you are unsure of your ring size, please refer to the size chart for measurement. For sizes outside of 7-15, please feel free to contact us.
| Order & Shipping |
* All products in our store are handmade. After your order is confirmed and payment is received, it will take 14-20 business days for production and shipping (excluding custom-made items). If you have an urgent need for the item, please contact us to inquire.
* In the event of natural disasters, accidents, or other unforeseen circumstances that cause shipping delays, we will send a notification of delayed shipment. We appreciate your understanding.
* Shipments will be handled by courier services and convenience store logistics. The actual delivery time depends on the driver's route and conditions, and specific delivery times cannot be guaranteed.
* All items in the store come with a handwritten invoice. If you require a unified invoice number, please be sure to note it in your order.
| After-Sales Service |
* All HYGGE ADORN products come with after-sales service, including a one-year warranty and permanent basic cleaning and maintenance services. Within the one-year warranty period, non-human damage under normal use will be repaired free of charge once. Custom-made items, gemstone loss, or damage due to apparent human factors are not covered by the warranty. Repairs may incur a fee depending on the situation.
* Lost warranty cards cannot be reissued. Please keep them in a safe place.
* HYGGE ADORN reserves the right to refuse after-sales service for items without a warranty card or items not purchased from HYGGE ADORN.
* All round-trip shipping costs for after-sales service will be borne by the consumer.
* All after-sales services (ring size adjustment, chain length adjustment, cleaning and maintenance, breakage repair, gemstone loss) require the accompanying product warranty card. A record of after-sales service history will be kept on the warranty card. Please contact us to apply for after-sales service.
| Product Description |
* All products undergo professional quality control checks before shipment. If you receive a defective product, please keep the product intact and notify us within 3 days of receipt, providing photos of the defective area for assessment. The following are not considered defects:
# Color Difference: The color of product photos may vary due to different browsing devices and settings. Please refer to the actual color of the received product.
# Size: Due to different measurement methods, a measurement error of 0.5-1 cm is considered normal.
# Solder Joints: While the products are meticulously handcrafted, minor solder joints may be present, such as at the junction of earring posts and earrings, or at necklace connectors. Slight unevenness at solder joints is normal.
# Gemstones: All gemstones used are natural, so each gemstone will have unique inclusions and textures. Natural black spots, black lines, feather cracks, or cloudiness within gemstones are normal.
# Pearls: All pearls used are natural and unique, possessing their own natural luster. While efforts are made to select pearls with consistent appearances, each will not be identical.
| Return Policy |
* All products (excluding custom-made items) are eligible for a 7-day appreciation period, starting from the day after the item is signed for until the 7th day. Please check the contents of your order immediately upon receipt. Returns will not be accepted after the 7-day appreciation period. The 7-day appreciation period is not a trial period; please do not wear the jewelry for an extended period before returning it. Returns will not be accepted under the following circumstances:
# Exceeds the 7-day appreciation period.
# The item is not returned in its original packaging box and shipping carton.
# Incomplete or damaged product accessories and invoices, such as paper invoices, warranty cards, envelopes, packaging boxes, paper bags, kraft paper cartons, and accessory items (e.g., earring backs) that arrived with the product.
# Not a normal trial fitting; the product shows clear signs of prolonged wear and dirt.
# The product has been altered, such as by adding engraving or modifying the size or chain length.
# Promotional gifts have not been returned.
# The product is damaged due to human factors upon return.
# Engraved items are considered custom-made and are not eligible for the 7-day appreciation period.
* As per court ruling, custom-made items ordered at the consumer's request are not subject to the 7-day appreciation period, and therefore, custom-made items cannot be returned.
* Return shipping costs will be borne by HYGGE ADORN. However, if the original order amount falls below the free shipping threshold after the return, the original shipping cost will be deducted from the refund. If the order amount still meets the free shipping threshold, no additional shipping fee will be charged.
* Each order is eligible for free return shipping only once. If you wish to add or return items within the 7-day appreciation period, you will be responsible for the shipping costs. To avoid disputes, please confirm receipt of all items before initiating a return.
* If a return results in the original order not qualifying for a promotional discount, the discount will be deducted from the refund.
* If you return items without a specific reason more than 3 times within a year, HYGGE ADORN will consider you blacklisted for six months.
| Anti-Fraud Statement |
Please be advised that HYGGE ADORN will never proactively contact you by phone to request personal financial account or credit card information, nor will we contact you by phone to ask you to operate online banking or make ATM transfers. If you receive any suspicious phone calls or text messages making such requests, please do not provide any information. Please contact us for verification or dial the police anti-fraud hotline at 165.
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- **9K Gold / 14K Gold / 18K Gold / PT950 Platinum - Please message us for pricing.** | Product Specifications | Men's Ring: Material: 925 Sterling Silver Women's Ring: Material: 925 Sterling Silver
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