| Product Specifications |
Material: 925 Sterling Silver
Size: 6.4mm * 5.6mm (±1mm)
Accessory: 925 Sterling Silver Earring Backs
| Notes |
* All 925 sterling silver jewelry undergoes professional electroplating treatment, making it resistant to oxidation and discoloration, and safe to wear while in contact with water.
* 925 sterling silver earrings and 925 sterling silver rings do not come with a jewelry gift box. If you require a gift box, please place a separate order for one.
* Sizes may vary due to different measurement methods; an error margin of 0.5-1cm is considered normal.
* Gold jewelry is Solid Gold (K SG).
* All items in the store can be customized. If you wish to order different lengths or styles in 18K, 14K, 9K, or 925 sterling silver, please feel free to contact us for inquiries.
| Order & Shipping |
* All items in the store are handcrafted. After your order is confirmed and payment is received, production and shipping will take 10-14 business days (excluding special custom orders). If you have an urgent need for an item, please contact us to inquire.
* In the event of natural disasters, accidents, or other unforeseen circumstances that may cause delivery delays, we will issue a delay notification. We appreciate your understanding.
* Shipping is handled by our logistics partners, including freight and convenience store delivery services. Actual arrival times depend on the driver's route and conditions, and precise delivery times cannot be guaranteed.
* Invoices are issued manually for all items in the store. If you require a unified invoice number (統編), please be sure to include it in your order notes.
| After-Sales Service |
* All HYGGE ADORN products come with after-sales service, including a one-year warranty and permanent basic cleaning and maintenance services. Within the one-year warranty period, non-human-caused damage under normal use will be repaired free of charge once. Custom orders, gemstone loss, and damage due to obvious human factors are not covered under warranty. Repair fees will be charged based on the situation if repair is needed.
* Lost warranty cards will not be reissued; please keep them in a safe place.
* HYGGE ADORN reserves the right to refuse after-sales service for items without a warranty card or for products not purchased from HYGGE ADORN.
* All round-trip shipping costs for after-sales service will be borne by the consumer.
* All after-sales services (ring size adjustment, chain length adjustment, cleaning and maintenance, breakage repair, gemstone reattachment) require the accompanying product warranty card. After-sales service history will be recorded on the warranty card. Please contact us to request after-sales service.
| Product Description |
* All products undergo professional quality control checks before shipping. If you receive a defective item, please keep the product intact and notify us within 3 days of receipt, providing photos of the defect for assessment. The following are not considered defects:
# Color Difference: The color of product photos may vary due to different browsing devices and settings. Please refer to the actual color of the item received.
# Size: Sizes may vary due to different measurement methods; an error margin of 0.5-1cm is considered normal.
# Solder Points: Although the products are meticulously handcrafted, minor solder points may be present, such as at the junction of earring posts and decorative elements, or at necklace connections. Slight unevenness at these solder points is normal.
# Gemstones: All gemstones used are natural, meaning each stone will have unique inclusions and textures. Natural black spots, lines, feather cracks, or cotton-like inclusions within the gemstones are normal.
# Pearls: All pearls used are natural and unique, possessing their own natural luster. While efforts are made to select pearls with consistent appearance, each pearl will not be identical.
| Return Policy |
* All items (excluding custom orders) are eligible for a 7-day appreciation period, calculated from the day after the item is signed for until the 7th day. Please inspect your order immediately upon receipt. Returns cannot be accepted after the 7-day appreciation period. The 7-day appreciation period is not a trial period; please do not wear the jewelry extensively before returning it. Returns will not be accepted under the following circumstances:
# Exceeding the 7-day appreciation period.
# Item not returned in its original packaging box and shipping carton.
# Incomplete or damaged accessories and invoice, such as paper invoices, warranty cards, envelopes, gift boxes, paper bags, kraft paper boxes, earring backs, and other accessories that arrived with the product.
# Signs of prolonged wear and tear or dirt from non-normal try-ons.
# Product has been altered, such as through engraving or modification of size or chain length.
# Promotional gifts not returned.
# Product damaged due to human factors upon return.
# Engraved items are considered custom orders and are not eligible for the 7-day appreciation period.
* As per court rulings, custom orders placed at the consumer's request are not subject to the 7-day appreciation period and therefore cannot be returned.
* Return shipping costs will be covered by HYGGE ADORN. However, if the original order amount does not meet the free shipping threshold after the return, the original shipping fee will be deducted from your refund. If the order amount still meets the free shipping threshold after the return, no shipping fee will be charged.
* Each order is eligible for one free return shipping service. If you need to return or exchange additional items within the 7-day appreciation period, you will be responsible for the shipping costs. To avoid disputes, please ensure you have fully inspected the items before initiating a return.
* If a return causes the original order to no longer qualify for a promotional discount, the discount amount will be deducted from your refund.
* If you have made 3 or more returns within a year without specific reasons, HYGGE ADORN reserves the right to blacklist you for six months.
| Anti-Fraud Statement |
Please be advised that HYGGE ADORN will never proactively contact you by phone to request personal financial account details, credit card information, or to ask you to operate online banking or make ATM transfers. If you receive suspicious calls or text messages making such requests, please do not provide any information. Contact us for verification or call the anti-fraud hotline 165.
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- | Product Specifications | Material: 925 Sterling Silver Size: 6.4mm * 5.6mm (±1mm) Accessory: 925 Sterling Silver Earring Backs
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