V-flat NP03 Off-White

**How to Measure Your Size?** 1. Prepare paper, a pen, and a ruler. Place your foot on the paper and trace its outline. https://live.staticflickr.com/65535/49231051642_b56478be2a.jpg 2. Mark the widest points on the sides and the furthest points at the front and back. https://live.staticflickr.com/65535/49241518862_0d80b78427.jpg 3. Use the ruler to measure your foot's length (CM) and width (CM). https://live.staticflickr.com/65535/49231051572_d423168386.jpg **Size Chart** https://live.staticflickr.com/65535/49230925111_5f9c9ef7a3_z.jpg **Shipping Information** https://live.staticflickr.com/65535/49273043107_75e581ae43.jpg **Attention First-Time Buyers:** • Aesop shoes offers a seven-day inspection period. Please ensure the product's appearance, size, and color are satisfactory within seven days of receipt. Returns or exchanges will not be accepted after this period. • Please try on shoes indoors. Returns or exchanges will not be accepted under the following conditions: beyond the seven-day inspection period / visible signs of wear / worn soles / stains on the upper / unusual odors. • If you have concerns about the size, please refer to the "How to Choose Your Size" page or message our customer service directly. • Product Defects All items are inspected before shipping. In the event of an oversight, such as peeling glue or loose stitching, please take photos of the issue and contact customer service. We will assist you promptly. • Leather Grain and Wood Tones Leather and wood are natural materials, and slight variations in grain or minor marks from insect bites on the leather are natural occurrences. Any blue discoloration on wooden heels is a chemical reaction of the wood and does not affect its structural integrity; you may wear them with confidence. https://live.staticflickr.com/65535/49276409856_e0b4a75cdd.jpg https://live.staticflickr.com/65535/49275945978_966a6ac71c.jpg https://live.staticflickr.com/65535/49276608107_758f52ece6.jpg https://live.staticflickr.com/65535/49275945933_23e9a218fd.jpg **Returns and Exchanges Explained** • To Request a Return or Exchange: Within 7 days of receiving your order, please notify customer service. Kindly return the "shoes, after-sales service instructions, and invoice envelope" together in the shoe box. Important Note Before Shipping! Please wrap the outer box in a plastic bag or a cardboard box. Do not affix labels directly to the shoe box. Upon receipt of the exchange item, Aesop shoes will confirm its condition and dispatch your new item as soon as possible. • Shipping Fee Policy: > If a defect is found and confirmed by Aesop shoes as our oversight, we will cover the return shipping costs. > For returns or exchanges due to sizing or personal reasons, shipping costs will be shared by both parties for one round trip. > Upon receipt of the exchange item, Aesop shoes will confirm its condition and dispatch your new item as soon as possible. > If a second return or exchange is required, the round-trip shipping costs will be borne by the consumer. • Return/Exchange Shipping Method: Please use the same shipping method as your original purchase for returns or exchanges. (For Hong Kong and Macau, please use SF Express.) Convenience Store Pickup: Ship to 7-11 Kangping Store (Recipient: Huang Yao-Xian) Home Delivery: Please use postal service and ship to the address indicated on the invoice stamp (Contact Number: 0921-771-061) ※ If the item is not returned using the original shipping method, any additional shipping costs incurred will be the responsibility of the consumer.