Pet Cake Cloud Cake Upgrade Pet Meat Cake Fur Family Cake House

※ The price listed does not include fondant toppers; toppers must be purchased separately. ◆ This cake can be customized with up to three color palettes: Blue, Pink, Orange-Yellow, Green, Purple, Milk Tea, Black-Gray, White. ◆ Ordering Steps and FAQs for "Home Delivery": Step 1: Inquire about your desired delivery date to confirm availability and await our response. Step 2: Once the delivery date is confirmed, you may proceed with placing your order. Step 3: During checkout, please specify your preferred "Style" and "Color Palette" in the remarks section. (If no remarks are made, a random selection will be used.) Please also provide the following information: • A photo of your pet (sent via platform message). • Pet's name and gender. • Whether you prefer a "single" candle or "number" candles. • Desired delivery "Date." • Desired delivery Time Slot: "Lunch" before 13:00 "Afternoon" 14:00 - 18:00 【Size and Serving Guide】 〈 4-inch Tall Meat Cake 〉 Diameter approx. 9.5 cm, Height approx. 8 cm, Weight approx. 620 g Small size: approx. 2-3 meals Medium size: approx. 2 meals Large size: approx. 1 meal ※ The measurements above do not include piped decorations. 【Frequently Asked Questions】 Q: Can I specify the delivery date? A: Delivery dates can be specified from Monday to Saturday (Saturday delivery is only available for the lunch slot). Please note that delivery may be subject to change on national holidays, as per Black Cat's announcements. Q: When do you recommend the cake to be delivered? A: The cake will arrive frozen. We recommend scheduling delivery one or two days before the celebration. Simply transfer the cake to the refrigerator the day before the event to thaw. Q: Can I pick up at a convenience store? A: We currently do not offer convenience store pickup or cash on delivery. All orders are delivered via Black Cat's low-temperature frozen home delivery service. Q: What kind of pet photo should I provide? A: Please ensure the pet's ears and face are not cropped out of the photo for the best results. 【Ordering Information】 • Cakes are recommended to be ordered 10-15 days in advance. If you are unable to meet this timeframe, please message us to inquire about availability for your celebration date. • Please allow time for thawing upon arrival. Schedule your delivery for one or two days before the celebration, not on the day itself. • For orders with added fondant toppers, availability is updated daily based on the current month's order volume. Orders can be placed within the selected option's date range. • As this is a custom-made cake, production will commence only after payment is completed. Orders with overdue payments will be canceled by the system and considered forfeited. • If you decide to cancel your order, please submit your request at least seven days before the original delivery date. Cancellations made after this period will not be accepted. 【Additional Cake Accessories】 • Pet Birthday Card • Small Blessing Card • Candles (single or number) • Birthday Hat • Cake Knife Each is provided once; additional items can be purchased separately. If you require a "Wreath Topper" or "Mini Flower Platter," please visit the accessory purchase section. 【Ingredients】 • Ingredients for each cake style are detailed in their respective product descriptions. If your pet has any food allergies or ingredients they cannot consume, please specify this in the remarks section, and we will omit them. • Mashed potatoes mixed with unsweetened coconut milk are the primary ingredients for piped decorations, in a ratio of 2 parts potato to 0.1 parts coconut milk. If your pet is allergic to these ingredients, sweet potato puree can be used as a substitute for piping. Cakes decorated with sweet potato puree cannot accommodate written messages or specific color/style choices, as it will be a pure sweet potato color. 【Cake Base Ingredients】 • For Dogs: Meat + Broccoli + Carrot + Chia Seeds • For Cats: Meat + Crushed Dried Fish + Chia Seeds • If there are no allergen concerns, both dogs and cats can enjoy either cake base. • The meat base is packed into the mold to achieve the specified portion. The amount of moisture lost during baking may vary with each batch. The "Size and Serving Guide" on our listing is for reference only. 【Color Palette and Style】 • Piped decorations are colored using natural fruit and vegetable powders. • Please specify your desired style and color palette in the remarks section when ordering. (If no remarks are made, we will choose a matching combination for you.) Cookies are randomly selected. • Due to variations in color perception among designers, only color palettes are offered. The depth and shade of each color will be determined by the designer. 【Thawing Instructions】 • We recommend refrigerating the cake for at least 12 hours before the celebration. If it is still frozen, you may thaw it at room temperature or gently microwave it on a low setting. Please consume within 2 days. • Thawing at room temperature typically takes 1-2 hours. Some moisture may appear during this process, which is normal. • For fully frosted cakes, a protective bubble wrap collar will be applied around the sides. Please remove this collar while the cake is still frozen to prevent sticking. • When refrigerating or freezing the cake, keep it in its box to prevent the cake surface from drying out due to direct exposure to cold air in the refrigerator, which can cause severe cracking. 【Shelf Life】 • When received frozen, the cake can be stored in the freezer for 15 days or in the refrigerator for 3 days. 【About Fondant Toppers】 • Fondant toppers can only be purchased as an add-on when buying a cake; they are not sold separately. • Toppers are custom-made to resemble your pet's appearance and fur color, with our signature cute chibi style. • Fondant is primarily made of sugar and is not recommended for pet consumption. • Upon arrival, fondant toppers may appear sticky due to moisture from temperature changes. They will gradually dry out over time at room temperature. • Storage: Once dry, store fondant toppers in a cool, dry place. 【Shipping Information】 • Black Cat low-temperature home delivery incurs a fee of NT$160. • For deliveries to outlying islands (Penghu, Kinmen, Matsu, Green Island), please notify us separately, as shipping fees differ from mainland Taiwan. • The following areas are excluded from Black Cat's delivery service: Magong City, Penghu County (Hujing Island, Tongpan Island), Wang'an Township, Cimei Township, Baisha Township (Dacang Island, Yuanbei Island); Lieyu Township, Kinmen County (Dadan Island, Erdan Island), Wūqiu Township; Datong Township, Taitung County; Diaoyutai Islands, Dongsha Islands, Nansha Islands. • Cake delivery carries inherent risks. While we take extensive precautions to prevent damage, unforeseen circumstances during transit may occur. Minor shifts in position, broken cookies, slight damage to piped decorations, or small detached parts of the cake topper (such as noses or ears) are not eligible for compensation. The customer assumes the risk of these potential issues. • We take photos of all items before shipment. Upon receiving your cake, please unbox and inspect it immediately for severe damage, deformation, or spoilage due to temperature issues. If any problems are found, please take photos and contact us as soon as possible for resolution. • For specific delivery instructions you wish to convey to the driver, please include them in the remarks section during checkout, and we will add them to the delivery label. • During peak delivery periods (e.g., Chinese New Year, Dragon Boat Festival, Mid-Autumn Festival, Double 11), Black Cat cannot guarantee next-day delivery. Please order in advance and schedule delivery 2-3 days before your celebration to avoid missing the occasion. Delayed deliveries during these periods are not eligible for compensation. • Due to high shipping volumes during festive periods, delivery quality may be unstable. We strongly advise scheduling delivery in advance to avoid these peak times. Any damage to cakes delivered during officially announced peak periods will not be compensated. Please consider this carefully before ordering. • While specific delivery dates can be requested, delays caused by the following circumstances are not eligible for compensation: 1. Internal issues within the delivery company (e.g., increased volume, insufficient driver staffing, sorting errors) leading to delays. 2. Unforeseen circumstances during delivery (e.g., inability to contact the recipient, recipient unavailability at the delivery address due to personal reasons). 3. Force majeure events (e.g., typhoons, heavy rain, natural disasters). • If you are ordering two or more cakes to be delivered to different addresses, please place separate orders for each address. 【Delivery Date Recommendations and Regulations】 • We highly recommend scheduling delivery 1-2 days before the celebration date. This allows for a buffer period in case of unforeseen uncontrollable factors that may cause delivery delays on the intended date. • If you are celebrating at a location such as a B&B, hotel, or restaurant, please arrange for the cake to be delivered to the venue in advance, where it can be properly stored by the establishment, to prevent issues with same-day delivery failures. • If your cake is not delivered on the specified date and time, please contact Black Cat customer service or us by 16:00 on the same day. We will investigate the situation and resolve the issue promptly. Failure to do so may result in delays in resolution until the delivery station reopens, and we will not be responsible for issues reported after business hours. • If the recipient requires a phone call upon arrival, please inform us. We will add a special note to the delivery label to remind the driver, preventing them from leaving if no one is available to receive the package. • If you are uncertain about someone being available to receive the delivery or if the recipient might miss the driver's call, we suggest picking up the package yourself from your local Black Cat operating station during their business hours. Please inform us in advance if you wish to do so. • For urgent orders (where the earliest possible delivery date is the celebration date itself), if delivery is delayed due to reasons outlined in the "Shipping Information" or "Delivery Date Recommendations and Regulations" sections, we are not responsible for compensation. 【Package Tracking and Delivery Information Changes】 • You will receive a Black Cat tracking number via email once your package is shipped. You can use this tracking number to inquire about your delivery status by calling Black Cat customer service (09:00 - 18:00) or by visiting the Black Cat website. • If you need to change recipient information after the package has been shipped, please call Black Cat customer service and provide your tracking number to make the necessary modifications. ※ By placing an order, you agree to the terms and conditions outlined in these ordering instructions. ※ Instagram🦴family.mao FB🐶@family.mao