925 Sterling Silver | You on My Heartstrings_Earrings

|Product Specifications| Material: 925 Sterling Silver Size: 5mm * 6.5mm (±1mm) Includes: 925 Sterling Silver Ear Backs |Notes| * All 925 sterling silver jewelry undergoes professional plating, making it resistant to oxidation and color fading, and safe to wear while exposed to water. * 925 sterling silver earrings and 925 sterling silver rings do not come with a jewelry box. If packaging is required, please place a separate order for a gift box. * Variations in measurement methods may result in a normal error margin of 0.5-1 cm for dimensions. * Gold jewelry is made of Solid Gold (K SG). * All products can be customized. If you wish to order different lengths or styles in 18K, 14K, 9K, or 925 sterling silver, please feel free to contact us for inquiries. |Order & Shipping| * All items are handmade. After your order is confirmed and payment is received, production and shipping will take 10-14 business days (excluding special custom orders). If you require the item urgently, please contact us to inquire. * In the event of natural disasters, accidents, or other unforeseen circumstances that cause delivery delays, a notification will be sent. We appreciate your understanding. * Shipments are handled by our logistics partners, including freight and convenience store delivery services. The actual arrival time depends on the driver's delivery route and conditions, and specific delivery times cannot be guaranteed. * Invoices are issued manually for all items. If you require a unified invoice number (統編), please be sure to note it in your order remarks. |After-Sales Service| * All HYGGE ADORN products come with after-sales service, including a one-year warranty and lifetime basic cleaning and maintenance. Within the one-year warranty period, non-human-caused damage under normal use will be repaired free of charge once. Custom orders, gemstone loss, and damage caused by human factors are not covered by the warranty and will incur charges based on the situation. * Lost warranty cards will not be reissued. Please keep them in a safe place. * HYGGE ADORN reserves the right to refuse after-sales service for items without a warranty card or items not purchased from HYGGE ADORN. * All round-trip shipping costs for after-sales service will be borne by the customer. * All after-sales services (ring size adjustment, chain length adjustment, cleaning, repair of breakage, gemstone detachment) require the accompanying product warranty card. Service history will be recorded on the warranty card. Please contact us to request after-sales service. |Product Description| * All products undergo professional quality inspection before shipment. If you receive a defective item, please keep the product intact and notify us within 3 days of receipt, providing photos of the defect for assessment. The following are not considered defects: # Color Difference: The color of product photos may vary due to different browsing devices and settings. Please refer to the actual color of the received item. # Size: Variations in measurement methods may result in a normal error margin of 0.5-1 cm for dimensions. # Solder Joints: While crafted with precision by artisans, handmade items may exhibit minor solder joints, such as at the junction of earring posts and the earring body, or at necklace connections. Slight unevenness from soldering at these points is normal. # Gemstones: All gemstones used are natural. Each stone will have unique inclusions and textures. Natural black spots, lines, feather cracks, or cotton-like inclusions within gemstones are normal. # Pearls: All pearls used are natural and unique. While efforts are made to select pearls with consistent luster, each pearl will have its own distinct characteristics. |Return Policy| * All products (except custom orders) are eligible for a 7-day appreciation period, calculated from the day after the item is received until the 7th day. Please inspect your items immediately upon receipt. Returns will not be accepted after the 7-day appreciation period. The 7-day appreciation period is not a trial period; please do not wear the jewelry extensively before returning it. Returns will not be accepted under the following circumstances: # Exceeding the 7-day appreciation period. # The item is not returned in its original packaging box and shipping carton. # Incomplete or damaged accessories and invoices, such as paper invoices, warranty cards, envelopes, packaging boxes, paper bags, kraft paper cartons, or earring backs accompanying the product. # Signs of prolonged wear and tear or dirt from non-normal trial use. # Alterations made to the product, such as additional engraving or modification of size or chain length. # Promotional gifts not returned. # Damage caused by human factors upon return. # Engraved items are considered custom orders and are not eligible for the 7-day appreciation period. * As per court rulings, custom orders made according to consumer requests are not subject to the 7-day appreciation period, and therefore, custom orders cannot be returned. * Return shipping costs will be covered by HYGGE ADORN. However, if the original order amount falls below the free shipping threshold after the return, the original shipping fee will be deducted from your refund. If the order amount still meets the free shipping threshold, no shipping fee will be charged. * Each order is eligible for one free return shipping service. If you need to return additional items within the 7-day appreciation period, you will be responsible for the shipping costs. To avoid disputes, please ensure you have thoroughly inspected the items before initiating a return. * If a return results in the order no longer qualifying for a promotional discount, the discount will be deducted from your refund. * If you have made more than 3 returns without specific reasons within a year, HYGGE ADORN may designate you as a blacklisted customer for six months. |Fraud Prevention Statement| Please be advised that HYGGE ADORN will not proactively contact you by phone to request personal financial account or credit card information. We will also not contact you by phone to ask you to operate online banking payments or ATM transfers. If you receive any suspicious calls or text messages making such requests, please do not provide any information. Please contact us for verification or call the anti-fraud hotline at 165.