| Product Specifications |
Material: 925 Sterling Silver
Zircon: 3mm Zircon (1 pc * 2 per earring)
Size: 3.5mm * 3.5mm
Accessory: 925 Sterling Silver Ear Backs
| Remarks |
* All 925 sterling silver jewelry undergoes professional plating treatment, making it resistant to oxidation and color fading, so you can wear it while in contact with water.
* 925 sterling silver earrings and 925 sterling silver rings do not come with a jewelry gift box. If you require packaging, please place a separate order for a gift box.
* Sizes may vary due to different measurement methods; an error margin of 0.5-1 cm is considered normal.
* Gold jewelry is made of solid gold (Solid Gold / K SG).
* All products in the store can be customized. If you wish to order different lengths or styles in 18K or 9K gold, please feel free to contact us for inquiries.
| Order & Shipping |
* All products in the store are handmade. After order confirmation and payment, production and shipping will take 10-14 business days (excluding special custom orders). If you have an urgent need for the item, please contact us to inquire.
* In case of natural disasters, accidents, or other factors causing delivery delays, we will send a notification of delayed shipment. We appreciate your understanding.
* Shipments are handled by logistics partners and convenience store delivery services. The actual arrival time depends on the driver's delivery route and conditions, and specific delivery times cannot be guaranteed.
* All products in the store come with a handmade invoice. If you require a unified invoice number (統編), please be sure to note it in your order.
| After-Sales Service |
* All HYGGE ADORN products come with after-sales service, including a one-year warranty and lifetime basic cleaning and maintenance services. Within the one-year warranty period, non-human-induced damage under normal use will be repaired free of charge once. Customized items, lost gemstones, and damage caused by human factors are not covered by the warranty. Repair fees will be charged based on the situation.
* Lost warranty cards will not be reissued; please keep them in a safe place.
* HYGGE ADORN reserves the right to refuse after-sales service for products without a warranty card or those not purchased from HYGGE ADORN.
* All round-trip shipping costs for after-sales service will be borne by the consumer.
* All after-sales services (ring size adjustment, chain length adjustment, cleaning and maintenance, breakage repair, gemstone reattachment) require the accompanying product warranty card. After-sales service history will be recorded on the warranty card. Please contact us to apply for after-sales service.
| Product Description |
* All products undergo professional quality control checks before shipment. If you receive a defective product, please keep the item intact and notify us within 3 days of receipt, providing photos of the defective area for assessment. The following are not considered defects:
# Color Difference: Product colors may vary due to different browsing devices and settings. Please refer to the actual color of the product received.
# Size: Sizes may vary due to different measurement methods; an error margin of 0.5-1 cm is considered normal.
# Solder Joints: While crafted with precision by artisans, handmade items may exhibit slight solder joints, such as at the junction of the ear post and earring, or necklace connections. Minor unevenness from soldering is normal.
# Gemstones: All gemstones used are natural, meaning each possesses unique inclusions and textures. Natural black spots, lines, feather cracks, or cotton-like inclusions within gemstones are normal occurrences.
# Pearls: All pearls used are natural and unique, each with its own natural luster. While efforts are made to select pearls of consistent appearance, no two pearls will be exactly alike.
| Return Policy |
* All products (excluding customized items) are eligible for a 7-day appreciation period, calculated from the day after the item is received until the 7th day. Please inspect the contents of your order immediately upon receipt. Returns will not be accepted after the 7-day appreciation period. The 7-day appreciation period is not a trial period; please do not wear the jewelry for an extended time before returning it. Returns will not be accepted under the following circumstances:
# Exceeding the 7-day appreciation period.
# The item is not returned in its original packaging box and shipping carton.
# Incomplete or damaged product accessories and invoice, such as paper invoices, warranty cards, envelopes, packaging boxes, paper bags, kraft paper boxes, and accessories like ear backs for earrings.
# Not a normal try-on; the product shows clear signs of prolonged wear and soiling.
# The product has been altered, such as by engraving or modifying its size or chain length.
# Promotional gifts have not been returned.
# The product is damaged due to human factors upon return.
# Engraved items are considered custom orders and are not eligible for the 7-day appreciation period.
* As per court rulings, custom-made products requested by the consumer are not subject to the 7-day appreciation period, and therefore, custom-made products cannot be returned.
* Return shipping costs will be borne by HYGGE ADORN. However, if the original order amount falls below the free shipping threshold after the return, the original shipping fee will be deducted from the refund. If the order amount exceeds the free shipping threshold, no additional shipping fee will be charged.
* Each order is eligible for one free return shipping service. If you need to add or return items within the 7-day appreciation period, you will be responsible for the shipping costs. To avoid disputes, please confirm the receipt of your items before initiating a return.
* If a return results in the order no longer qualifying for promotional discounts, the discount amount will be deducted from the refund.
* If you return items without specific reason more than 3 times within one year, HYGGE ADORN will blacklist you for six months.
| Anti-Scam Statement |
Please be reminded that HYGGE ADORN will not proactively contact you by phone to request personal financial account or credit card information, nor will we call to ask consumers to operate online banking payments or ATM transfers. If you receive any suspicious calls or text messages making such requests, please do not provide any information. Please contact us for verification or call the police anti-fraud hotline at 165.
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- Material: 925 Sterling Silver Zircon: 3mm Zircon (1 pc * 2 per earring) Size: 3.5mm * 3.5mm Accessory: 925 Sterling Silver Ear Backs
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