【Sample Sale】Pointed Toe Mules BN01 Black - Final Sale, Exchange Only

Please Note: * If you are unsure about your size, please feel free to contact us via message. We are dedicated to assisting you. * Size selection may vary due to different shoe lasts, foot width, and individual foot shapes. Our fitting reports are for reference only. * After receiving your shoes, please try them on indoors. If there are any issues, exchanges are possible as long as the shoes remain in new and complete condition. Once worn outdoors, returns or exchanges cannot be processed. ------------------------------------------------------------------ Disclaimer: * The size conversion charts provided (Taiwan, Japan, Europe) are for reference only. As each shoe last is designed differently (including length, width, volume, upper design, leather thickness, etc.), and each brand uses a different numbering system, discrepancies in sizing when comparing other brands to our designs (aesopshoes) are inevitable. We hereby declare this explicitly. **To avoid any inconvenience for both parties, if you have any doubts about sizing, please follow these two steps: 1. Refer to the fitting report. 2. Send us a private message on Pinkoi, providing your foot length and width measurements according to our provided measuring guide. ------------------------------------------------------------------ Purchase Information: 1. After selecting your desired product specifications, we will confirm stock availability. If the item is in stock, we will ship it within 1-2 days, excluding holidays. If the item is not in stock, we will begin the custom order process, which typically takes 20-30 working days (excluding holidays). We appreciate your patience. 2. Custom orders require full payment and size confirmation. If you have any questions, please contact us with your foot length and width measurements for size confirmation before proceeding with the custom order. Once production is complete, returns or exchanges will not be accepted unless there is an error on Aesopshoes' part (e.g., incorrect color or size, significant product defect). 【To Exchange Product Color or Size】 Aesop processes shipments based on the information displayed in the order system. If you wish to exchange an item due to personal reasons, please read the following: 1. After receiving and inspecting the item, if you wish to exchange the size or style due to personal reasons, please send a private message to Aesop Shoes via Pinkoi. The processing of exchanges requires 3-5 working days, so please be patient. 2. The shipping cost for returning an item to be exchanged will be shared by the buyer and Aesop. For convenience store pickup, the fee is NT$60; for courier services, the actual charge by the shipping company will apply; for Hong Kong and Macau, the actual charge by SF Express will apply. What should I be aware of before applying for a return? 1. All after-sales service requests must be completed within seven days of receiving the item. Therefore, please inspect your purchase immediately upon receipt. 2. If you require after-sales service and wish to return the item yourself, please contact Aesop customer service first. Aesop is committed to assisting you. Please do not send the item back without prior notification, as Aesop will be unable to process it. 3. Please include the original shipping details with the item you are returning. 4. For returns or exchanges, the item must be free of any odors or stains and be packaged completely. If the returned item does not meet the inspection criteria upon receipt by Aesop (i.e., does not fall within the scope of the above after-sales service conditions), Aesop will be unable to accept the return. 5. If you are sending the item back, please include the shoe box, warranty card, and shipping details. Origin / Manufacturing Method Origin: Taiwan / Handmade