| Product Specifications |
Material: 925 Sterling Silver
Size: 7mm * 7mm (±1mm)
Accessories: 925 Sterling Silver Earring Backs
| Notes |
* All 925 sterling silver jewelry undergoes professional plating treatment, making it resistant to oxidation and color fading, allowing for water contact.
* 925 sterling silver earrings and 925 sterling silver rings do not come with a jewelry box. If packaging is required, please place a separate order for a gift box.
* Dimensions may vary slightly due to different measurement methods; an error margin of 0.5-1 cm is considered normal.
* Gold jewelry is made of solid gold (Solid Gold / K SG).
* All products can be customized. If you wish to order different lengths or styles in 18K, 14K, 9K, or 925 sterling silver, please feel free to contact us for inquiries.
| Order & Shipping |
* All items are handmade. After order confirmation and payment, production and shipping typically take 10-14 business days (excluding custom-made items). If you have an urgent need, please contact us to inquire about possibilities.
* In the event of unforeseen circumstances such as natural disasters or accidents that cause delivery delays, we will issue a notification of delayed shipment. We appreciate your understanding.
* Shipments are handled by logistics partners and convenience store delivery services. The actual arrival time depends on the driver's route and conditions, and precise delivery times cannot be guaranteed.
* An invoice is issued for all items. If a unified invoice number (統編) is required, please be sure to note it in your order.
| After-Sales Service |
* All HYGGE ADORN products come with after-sales service, including a one-year warranty and lifetime basic cleaning and maintenance. Within the one-year warranty period, non-human-induced damage under normal use will be repaired free of charge once. Custom orders, gemstone loss, or damage due to apparent human factors are not covered under warranty and will incur repair fees based on the situation.
* Lost warranty cards will not be reissued; please keep them in a safe place.
* HYGGE ADORN reserves the right to refuse after-sales service for items without a warranty card or those not purchased from HYGGE ADORN.
* All shipping costs for after-sales service (both ways) are the responsibility of the customer.
* All after-sales services (ring size adjustment, chain length adjustment, cleaning, repair of breakage, gemstone reattachment) require the inclusion of the product warranty card. A record of after-sales service history will be documented on the warranty card. Please contact us to apply for after-sales service.
| Product Description |
* All products undergo professional quality control checks before shipping. If you receive a defective item, please maintain its completeness and notify us within 3 days of receipt, providing photos of the defect for assessment. The following are not considered defects:
# Color Difference: Product colors may vary due to different browsing devices and settings. Please refer to the actual color of the product received.
# Size: Dimensions may vary due to different measurement methods; an error margin of 0.5-1 cm is considered normal.
# Solder Marks: While crafted with precision by artisans, handmade items may exhibit minor solder marks, such as at the joint of an earring post and stud, or at necklace connection points. Slight unevenness from soldering is normal.
# Gemstones: All gemstones used are natural, meaning each will have unique inclusions and textures. Natural black spots, lines, feather cracks, or cotton-like inclusions within gemstones are normal phenomena.
# Pearls: All pearls used are natural and unique, possessing their own natural luster. While efforts are made to select pearls of consistent appearance, no two will be exactly alike.
| Return Policy |
* All products (excluding custom orders) are eligible for a 7-day appreciation period, calculated from the day after the item is signed for, up to the 7th day. Please inspect the contents of your order immediately upon receipt. Returns cannot be accepted after the 7-day appreciation period. The 7-day appreciation period is not a trial period; please do not wear the jewelry for extended periods before returning it. The following situations are not eligible for returns:
# Exceeding the 7-day appreciation period.
# Items returned without their original packaging or shipping box.
# Incomplete or damaged accessories and invoices, such as paper invoices, warranty cards, envelopes, gift boxes, paper bags, kraft boxes, and earring backs, etc., that were included with the product.
# Non-standard try-on, where the product shows clear signs of prolonged wear and tear or soiling.
# Modifications made to the product, such as engraving or size/length adjustments.
# Promotional gifts not returned.
# Human-induced damage to the product upon return.
# Engraved items are considered custom orders and are not eligible for the 7-day appreciation period.
* As per court rulings, custom orders placed at the consumer's request are not subject to the 7-day appreciation period, and therefore, custom orders cannot be returned.
* Return shipping costs will be borne by HYGGE ADORN. However, if the original order total falls below the free shipping threshold after a return, the original shipping fee will be deducted from the refund. If the order total remains above the free shipping threshold, no additional shipping fee will be charged.
* Each order is eligible for one free return shipping service. If you need to return additional items within the 7-day appreciation period, you will be responsible for the return shipping costs. To avoid disputes, please ensure you have fully inspected the products before initiating a return.
* If a return results in the original order no longer qualifying for a promotional discount, the discount amount will be deducted from the refund.
* If returns without specific reasons occur more than 3 times within a year, HYGGE ADORN reserves the right to blacklist the customer for six months.
| Anti-Fraud Statement |
Please be advised that HYGGE ADORN will not proactively contact you by phone to request personal financial account or credit card information, nor will we contact you by phone to ask you to operate online banking payments or ATM transfers. If you receive any suspicious phone calls or text messages making such requests, please do not provide any information. Please contact us for verification or call the anti-fraud hotline 165.
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- | Product Specifications | Material: 925 Sterling Silver Size: 7mm * 7mm (±1mm) Accessories: 925 Sterling Silver Earring Backs
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