Custom Pet Portrait Aeroplane Window Mirror Phone Case (MagSafe)

https://www.youtube.com/shorts/HPBYq0JIMtI __**Product Details**__ • Free name addition. Please leave a note with the name when ordering. • Features MagSafe magnetic function, allowing you to attach magnetic stands https://hk.pinkoi.com/product/pQYPgnJP and magnetic card holders https://hk.pinkoi.com/product/LEYnmrxs anytime. • Suitable for multiple iPhone models. Please select from the dropdown list of phone models above. • The artist will draw a half-body portrait of your pet. (For a full-body portrait, an additional HK$80 per pet applies. You can add this here: https://hk.pinkoi.com/product/YTWiqUDh) https://live.staticflickr.com/65535/54734888294_a876484f52.jpg https://live.staticflickr.com/65535/54735017795_c4df1efb37.jpg https://live.staticflickr.com/65535/54734651926_bc093bb167.jpg https://live.staticflickr.com/65535/54734651936_7afc63e611.jpg https://live.staticflickr.com/65535/54734872803_d9d2117e5e.jpg https://live.staticflickr.com/65535/54734651896_401c8ed053.jpg https://live.staticflickr.com/65535/54734651886_86120236af.jpg https://live.staticflickr.com/65535/54734888224_38ed60279d.jpg https://live.staticflickr.com/65535/54734651866_77f6fd2807.jpg https://live.staticflickr.com/65535/54733820647_bda180887e.jpg __**Q&A**__ **If I'm not satisfied with the pet portrait, can I request revisions?** Yes! All portraits are digitally drawn by our professional artists. After you place your order and provide photos, you can expect the artist to complete your pet's portrait within approximately 3-7 business days. We will send you a preview via Pinkoi's messaging system. If you have any feedback, please let us know, and we will work to perfect the portrait! We will not proceed with production until you confirm the artwork, so you can be assured that the product you receive is exactly what you approved. During peak seasons or when order volume is high, artists may require a little more time for drawing. If you request a change of photo after placing an order, an HK$80 drawing fee per pet will be charged as the artist will need to redraw it. Once the portrait is confirmed, it will be sent directly for production, and no further modifications can be made to the artwork. **If I'm customizing with my own photos, can I feature multiple pet portraits on one product?** Yes. You can provide one photo containing all your pets, or separate photos for each pet, and our artists will draw them all on the same product. The product price includes the portrait of one pet. An additional HK$80 drawing fee will be charged for each extra pet. You can contact us for more details through the "Contact Designer" function on your Pinkoi order page. **I'm not sure if the photo I provided is suitable.** Please don't worry, we can work with most photos taken with smartphones. If our artist feels the photo is not ideal, we will let you know. **Does the price of custom products include the illustration file?** The price of custom products includes the drawing service for one pet and the physical product, but it does not include the illustration file. We will send you a watermarked image when confirming the sketch. Rest assured, the watermark will not appear on the printed product. We do not currently sell the drawing files separately. **Will you use the illustrations from my custom orders to create products for sale?** Please rest assured, we will not. All portraits are digitally drawn by our professional artists, and our company owns the copyright to the illustrations. We may occasionally display these drawings as samples in public spaces or on social media. However, out of respect for every owner and their beloved pet, we absolutely will not use custom illustrations from customer orders to create products for sale. The animal patterns in our existing gallery are drawn from photographs with commercial and resale licenses. **The product color looks slightly different on my screen, is this normal?** Yes, this is normal! Product tones may vary depending on the environment and the display settings of different browsing devices. There may be color differences between the actual product and the sketch displayed on your screen. The shade of the product color is a personal perception and varies from person to person. Please ensure you can accept potential color variations before placing an order. **Can I cancel my order or get a refund?** For custom-order products, if you request a cancellation within two hours of providing the photos for drawing, an HK$80 drawing fee per pet will be charged. This is because upon receiving your order, we immediately send the uploaded pet photos to the artist, who may have already begun drawing. Please note that as our products are custom-made, we cannot offer refunds or returns once production has begun. **What should I do if the product arrives damaged?** If the item arrives damaged or with a production error, we will remake and reship it free of charge. Please contact us within 3 days of receiving the item, providing your order number and photos illustrating the issue, and we will assist you promptly. The replacement guarantee does not apply in the following situations, and we are not responsible for these issues: - Damage caused by misuse, improper handling, or inadequate maintenance. - Personal preferences, differences from imagination, aesthetic judgments, change of mind, and taste, etc. - Color differences, shades, etc., between website photos, illustration sketches, and the actual product due to variations in computer screen resolutions. - Loose threads, small marking dots, tiny stains, etc. All product dimensions in our store are measured manually, and there may be slight errors due to different measurement methods. We appreciate your understanding.