【Custom】Heavenly Journey Pet Memorial Urn, Size M (Includes 2 Custom Photos)

▋ Before placing your order, please carefully read the "Important Ordering Information" & "About Ashes" at the bottom of this page. ▋ Contents include (as shown in product specifications image): 2 custom pet photos, 1 customized name, 1 photo frame urn (**Other items are add-ons, please contact the designer**). ▋ Regarding ash capacity and urn dimensions: **This chart is based on ash volume. Please assess the size yourself if you wish to include bones.** https://live.staticflickr.com/65535/53832770675_635039b7ec_b.jpg Q1: How do I estimate which size to use? • Keeping only ashes: Generally, we estimate based on the pet's pre-passing weight (refer to the chart above). However, due to variations in bone density and physique, the amount of ashes resulting from cremation will differ for each pet. • Ashes + some bones / complete skeletal remains: There is limited data available for this, making it difficult to accurately estimate the size and length of skeletal remains. As Moonset House urns have limited capacity, it is recommended to confirm the actual volume and dimensions after the final farewell before deciding on the urn size. Q2: What if I'm unsure about the ash volume? The safest approach is to first ask your pet funeral service provider if they can offer a temporary paper container. After cremation or aquatic cremation, confirm the weight of the ashes or the dimensions of the skeletal remains, then choose the urn size. You can then transfer the remains once you receive the urn. (**Special reminder: For pets weighing over 20 kg, if they have a slender build, the amount of ashes might be more than you expect. Approximately 10% of cases involve pets that are slender, resulting in "light weight, heavy ashes." In such situations, choosing one size larger for the urn would be a safer bet.**) Q3: What if I find that the ashes or bones don't fit after receiving the urn? • Reason 1: Sometimes, due to the pet being slender, the proportion of bones is heavier, leading to a situation where they don't fit. • Reason 2: The moisture-proof bag or desiccant takes up space. You can remove the bag or desiccant, seal the urn, and store it in a dry place. • You can also choose to have some of the ashes made into other jewelry or keepsakes. (**Due to hygiene and customization considerations, returns or exchanges are not possible after purchase. We kindly ask pet parents to assess carefully beforehand.**) Q4: Are there any reference data? The following are shared experiences collected and compiled by Moonset House parents, for reference only. Actual volumes may vary due to differences in each pet's skeletal structure and cremation/aquatic cremation processes. https://live.staticflickr.com/65535/54788804804_33ee6a7956_b.jpg ▋ Important Notes on Custom Photos Polaroid-developed photos will have the following differences from the original image: 1. Dark areas will be darker, and bright areas will be brighter. 2. Colors will have a slightly grayish tone. 3. Resolution and sharpness will also be reduced. "Perfectionists, please reconsider." ▋ Photo Samples are as follows: 1. Notify the designer whether you prefer "vertical" or "horizontal" orientation. 2. Please crop the photo yourself and adjust the size of the pet within the frame. 3. If not specified, the designer will assess the most suitable vertical or horizontal orientation, typically centering the pet and printing according to the original image size. https://live.staticflickr.com/65535/52818881823_8a6ae97291_b.jpg https://live.staticflickr.com/65535/54614804034_1aee91a6dd_b.jpg https://live.staticflickr.com/65535/52499612190_80ca8ed7d6_k.jpg https://live.staticflickr.com/65535/52499689688_5b2d59998e_k.jpg https://live.staticflickr.com/65535/53913508536_f040b8a90d_k.jpg https://youtube.com/shorts/hcF7sFyV17c?si=dNbJ2HaTZmb6jKt_ https://www.youtube.com/shorts/Ra3exU4WsW8 https://www.youtube.com/shorts/C3O1u1371go ▋ About Moonset House Facebook: Moonset.B / Custom Pet Diffusers Instagram: Moonset.B 月落屋