| Specifications |
Material: 925 Sterling Silver
Cubic Zirconia: 12pcs
Size: Main body approx. 14mm x 10.9mm
Chain Length: 45cm total length
| Notes |
*All 925 sterling silver jewelry is professionally plated to resist oxidation and fading, making it safe to wear during water exposure.
*Jewelry does not come with a gift box. Please place a separate order for gift packaging if needed.
*Sizing may vary slightly due to measurement methods; an error of 0.5-1cm is considered normal.
*Gold jewelry is made of solid gold (Solid Gold / K SG).
*All items in our collection can be customized. If you wish to order different lengths or styles in 18K, 14K, 9K, or 925 sterling silver, please feel free to contact us for inquiries.
| Order & Shipping |
*All items are handcrafted. After order confirmation and payment, production and shipping take 10-14 business days (excluding custom-made orders). If you require urgent delivery, please contact us to inquire about possibilities.
*In the event of natural disasters, accidents, or other unforeseen circumstances causing delivery delays, a notification will be sent. We appreciate your understanding.
*Shipping is handled by logistics providers. Actual delivery times depend on the driver's route and conditions, and specific delivery times cannot be guaranteed.
*Invoices are issued for all orders. If you require a unified invoice (統編), please be sure to note it in your order.
| After-Sales Service |
*All HYGGE ADORN products come with after-sales service, including a one-year warranty and lifetime basic cleaning and maintenance. Within the one-year warranty period, non-human-induced damage under normal use will be repaired free of charge once. Custom orders, gemstone loss, or damage due to apparent human factors are not covered. Repair fees may apply based on the situation.
*Lost warranty cards will not be reissued; please keep them in a safe place.
*HYGGE ADORN reserves the right to refuse after-sales service for items without a warranty card or not purchased from HYGGE ADORN.
*All round-trip shipping costs for after-sales service are the responsibility of the customer.
*All after-sales services (ring size adjustment, chain length adjustment, cleaning, repair of breakage, gemstone reattachment) require the inclusion of the product warranty card. A record of after-sales service history will be noted on the warranty card. Please contact us to request after-sales service.
| Product Description |
*All items undergo professional quality control checks before shipping. If you receive a defective product, please maintain its completeness and notify us within 3 days of receipt, providing photos of the defect for assessment. The following are not considered defects:
#Color Difference: Product colors may vary due to different browsing devices and settings. Please refer to the actual color of the item received.
#Size: Minor variations of 0.5-1cm in size are considered normal due to different measurement methods.
#Solder Points: While crafted with precision by artisans, handmade items may have slight solder points, such as at the junction of earring posts and bodies, or necklace connections. Minor unevenness from soldering is normal.
#Gemstones: All gemstones are natural. Each possesses unique inclusions and patterns. Natural black spots, lines, feather cracks, or cloudy inclusions are normal occurrences.
#Pearls: All pearls are natural and unique. While efforts are made to select pearls with consistent luster, no two pearls will be identical.
| Return Policy |
*All items (excluding custom orders) are eligible for a 7-day contemplation period, calculated from the day after the item is signed for until the 7th day. Please inspect your order immediately upon receipt. Returns will not be accepted after the 7-day contemplation period. The 7-day contemplation period is not a trial period; please do not wear the jewelry extensively before returning it. Returns will not be accepted under the following circumstances:
#Exceeding the 7-day contemplation period.
#The item is not returned in its original packaging box and shipping carton.
#Incomplete or damaged accessories and invoices, including paper invoices, warranty cards, envelopes, gift boxes, paper bags, kraft paper boxes, and jewelry accessories (e.g., earring backs).
#Abnormal trial wear, resulting in noticeable signs of prolonged use and soiling.
#Alterations made to the product, such as engraving or modifications to size or chain length.
#Promotional gifts not returned.
#Damage caused by human factors upon return.
#Engraved items are considered custom orders and are not eligible for the 7-day contemplation period.
*As per court rulings, custom orders made according to consumer requests are not subject to the 7-day contemplation period, and therefore, custom orders cannot be returned.
*Return shipping costs will be covered by HYGGE ADORN. However, if the original order total falls below the free shipping threshold after the return, the original shipping fee will be deducted from the refund. If the order total remains above the free shipping threshold, no shipping fee will be charged.
*Each order is eligible for free return shipping once. If you wish to add or return items within the 7-day contemplation period, you will be responsible for the shipping costs. To avoid disputes, please confirm the contents of your order before initiating a return.
*If a return results in the original order no longer qualifying for a promotional discount, the discount amount will be deducted from the refund.
*If returns without specific reasons occur more than 3 times within a year, HYGGE ADORN may blacklist the customer for six months.
| Anti-Fraud Statement |
Please be advised that HYGGE ADORN will not proactively contact you by phone to request personal financial account or credit card information, nor will we contact you to request online banking or ATM transactions. If you receive suspicious phone calls or text messages making such requests, please do not provide any information. Contact us for verification or call the police anti-fraud hotline at 165.
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- | Specifications | Material: 925 Sterling Silver Cubic Zirconia: 12pcs Size: Main body approx. 14mm x 10.9mm Chain Length: 45cm total length
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