【chuchan | New Chinese Women's Wear Shopping Guide】
Thank you for discovering chuchan. We reinterpret the elegant simplicity and charm of Eastern aesthetics through contemporary design. Please read the following notes before your purchase.
About Color and Texture
We have strived to accurately represent the actual product in our images. However, due to variations in lighting and monitor displays, the actual colors may appear more subdued and understated. Please refer to the physical product for accuracy.
We select fabrics such as silk, cotton-linen, and acetate, which possess a natural luster and graceful drape. The way these materials subtly transform under different lights is the essence of the New Chinese aesthetic.
About Craftsmanship and Details
Some styles incorporate traditional techniques like plant dyeing, handmade knotted buttons, and embroidery. Minor variations in color, natural fluctuations in stitching, or slight asymmetry in patterns may be present as hallmarks of handmade items. These signs of human touch and uniqueness are the soul that machine production cannot replicate; we kindly ask for your understanding.
Natural material fabrics (such as silk and linen) may occasionally exhibit small slubs or fiber textures on the surface, which is a normal characteristic and not a defect.
About Shipping Times
In-stock items will be shipped within 1-3 business days.
Certain styles are handmade and require 7-15 business days for preparation. Please refer to the product page or contact customer service for specific details.
If you intend to gift the item, we recommend placing your order in advance to allow ample time for the handmade process.
About After-Sales Service
We maintain strict standards for craftsmanship and quality. Should you receive a product with any manufacturing issues, other than the aforementioned handmade characteristics, please contact customer service within 72 hours of receipt and provide photographic evidence. We will promptly assist you.
We are always happy to engage in discussions regarding styling, care, and pairing suggestions.
A new garment, a moment of leisure. May chuchan's attire accompany you with grace through your daily life and your journeys afar.
By placing an order, you acknowledge that you have read, understood, and agree to all the above terms.
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